AGB & Cancellation conditions

Sometimes everything comes differently than you think. If you are unable to start your vacation at the REDUCE 4*S thermal spa hotels for a variety of reasons, please understand that we will charge cancellation fees. We therefore recommend that you take out our cancellation protection. Our cancellation conditions are as follows:

• Price per person per night for 1-3 nights EUR 16.00
• Price per person per night for 4-7 nights EUR 11.00
• Price per person per night for stays of 7 nights or more: EUR 6.00

Cancellation is possible until 1 day before arrival. The cancellation fee will not be refunded. In case of no-show, the cancellation conditions of the booking confirmation apply. In case of a deposit, the cancellation protection amount will be taken into account. The cancellation protection takes effect after receipt of the deposit, which must be at least the amount of the cancellation protection and must be received in our account until 14 days before arrival.

Our cancellation conditions for individual bookings: 

• until 1 month before arrival - no cancellation conditions
• from 1 month before arrival - 40% of the room rate    
• from 1 week before arrival - 90% of the room rate

The Austrian Hotel Contract Terms and Conditions shall apply as the basis of business. All agreements made are subject to these. Austrian law shall apply. Contents and prices subject to printing errors. 

Our cancellation conditions for the spa hotels:

• Up to one week before arrival — Cancellation is free of charge if there is an unforeseeable and valid reason and you provide the appropriate medical documentation.
• For spa guests, a maximum of two reschedules are allowed (the third appointment must be kept)
• For private guests staying at the spa hotels, cancellations made one week or less before arrival are subject to a cancellation fee of 40% of the package price (including any booked therapy packages) for the entire duration of the stay (except in cases of verifiable medical reasons, death in the immediate family, or rescheduling of the reservation).
• If guest services are canceled during the stay (up to 5 nights), one night's room rate (room and breakfast) will be charged as a cancellation fee.
• If a package is canceled during the stay or on or after the day of arrival, the cancellation fee for private guests at the spa hotels is 80% of the package price (including any booked therapy packages) for the entire duration of the stay, for stays of 6 nights or more. 
• In the event of early departure for personal reasons and without approval from the relevant social security agency, the cancellation fee is 52 euros per day, and the guest must sign a reversal form.