AGB & Cancellation conditions

Sometimes everything comes differently than you think. If you are unable to start your vacation at the REDUCE 4*S thermal spa hotels for a variety of reasons, please understand that we will charge cancellation fees. We therefore recommend that you take out our cancellation protection. Our cancellation conditions are as follows:

• Price per person per night for 1-3 nights EUR 15,00
• Price per person per night for 4-7 nights EUR 10,00
• Price per person per night from 7 nights EUR 5,00

Cancellation is possible until 1 day before arrival. The cancellation fee will not be refunded. In case of no-show, the cancellation conditions of the booking confirmation apply. In case of a deposit, the cancellation protection amount will be taken into account. The cancellation protection takes effect after receipt of the deposit, which must be at least the amount of the cancellation protection and must be received in our account until 14 days before arrival.

Our cancellation conditions for individual bookings: 

• until 1 month before arrival - no cancellation conditions
• from 1 month before arrival - 40% of the room rate    
• from 1 week before arrival - 90% of the room rate

The Austrian Hotel Contract Terms and Conditions shall apply as the basis of business. All agreements made are subject to these. Austrian law shall apply. Contents and prices subject to printing errors. 

Our cancellation conditions for the spa hotels:

- Up to one week before arrival - no cancellation fee for private or spa guests provided
- For spa guests a maximum of 2 appointment postponements possible (the third appointment must be taken)
- From one week before arrival for private guests in the spa hotels the cancellation fee is 40% of the arrangement (including booked therapy packages) for the entire time of the stay (except for demonstrable medical reasons, death in the close family circle or postponement of the appointment).
- In case of cancellation of visitor's packages during the stay (up to 5 nights) one night's accommodation (room with breakfast) is provided as cancellation fee
- In case of cancellation of an arrangement during the stay resp. from the day of arrival, the cancellation fee for private guests in the spa hotels from 6 nights is 80% of the arrangement (including booked therapy packages) for the entire period of the stay
- In case of early departure for private reasons and without the approval of the competent social security agency, the cancellation fee is 48 euros per day and the guest must sign a reverse