Health Resort Bad Tatzmannsdorf / Quality Management

Quality assurance through Easy Living

We have decided to ensure our service quality on an ongoing basis with quality assurance management. QMV EasyLiving® is the quality management procedure of the Pension Insurance Institution for Rehabilitation. It has been used at REDUCE Gesundheitsresort Bad Tatzmannsdorf since 2016. This practice-oriented quality management procedure aims to improve the performance for guests and patients, to develop the company and to ensure quality. You will benefit from this as a spa guest as well as a vacationer.

The following basic ideas characterize EasyLiving®

Quality management (QM) has the power to connect people, encourage initiative, produce results, and shape the future.

The key to success is a vibrant corporate culture in which people (patients and employees) are part of the whole.

Employees who experience the quality management system as practical will accept it and contribute their own skills and ideas.

Qualification network health tourism

The qualification association for health tourism was founded in 2001. From the very beginning, REDUCE Gesundheitsresort Bad Tatzmannsdorf has been a leading member of this association of Burgenland tourism businesses. In the service area the qualification of coworkers represents a critical success factor for the quality of the offer. Qualification is also necessary in order to be able to compete with Austrian and EU competitors. Since the training requirements in the thermal spas are similar, the leading companies in the thermal spa regions of Burgenland have decided to cooperate within the framework of a sectoral qualification network in the field of health tourism. In addition, tourism businesses in the region are to be gradually integrated into this cooperation, since only a supra-company and supra-regional approach can lead to a comprehensive increase in the quality of the offer. The common goal of the qualification network is therefore the networking and cooperation of the spa businesses. The key factors for the expansion of the tourist offer are therefore on the one hand the reliable cooperation between the Burgenland spa businesses and on the other hand the qualification promotion itself. After all, quality tourism can only function with well-trained specialists.

The aim of the project is to carry out joint training courses for employees who are in an employment relationship subject to full insurance and who are registered with the Burgenland Regional Health Insurance Fund. At the same time, the networking of the companies promotes inter-company and supra-regional cooperation among each other; in addition, the Burgenland economy is strengthened and employment in the region is secured.